https://jbe4ir.org.zm/index.php/jbe-4ir <p><strong>SECOND ISSUE<br /></strong></p> <p>With great enthusiasm, we present the second issue of the Journal of Business and Economics in 4IR (JBE-4IR). Building on the foundation laid in our inaugural publication, this issue continues to explore the dynamic interplay between business, economics, and the transformative potential of the Fourth Industrial Revolution (4IR).<br />In this edition, we bring together a diverse range of scholarly contributions that delve into [insert themes, e.g., "emerging technologies, innovative business models, and socio-economic challenges in the digital era"]. Each article embodies the journal’s commitment to fostering impactful research that bridges theory and practice, addressing critical issues at the nexus of academia, industry, and policy.<br />We extend our gratitude to the authors, reviewers, and editorial team whose dedication has ensured the high quality and relevance of this publication. As always, we welcome feedback and look forward to engaging with our readers as we collectively advance knowledge in the era of 4IR.</p> <p><strong>Editor in Chief</strong></p> <p><strong>Journal of Business and Economics in the 4th Industrial Revolution</strong></p> en-US Journal of Business and Economics in 4IR https://jbe4ir.org.zm/index.php/jbe-4ir/article/view/7 <p>Continuous advancement in technology has created a crisis of uncertainty for some entrepreneurs, particularly in relation to the histories around digital technology and Artificial Intelligence (AI). Entrepreneurship and digital technology are both relatively young disciplines, which presents both challenges and opportunities in both fields. The influence of technological advancement on entrepreneurship has further influenced various aspects of business operations, innovation and overall entrepreneurial landscape. By using desktop research approach and employing document analysis, the paper found that financial service technology and digital literacy to be the most technological advancements influencing entrepreneurship. In exploring opportunities created, digital marketing, remote work and education technology were noted to provide more opportunities and room for expansion while challenges underscore were limited infrastructure, financial limitations and lack of skills.</p> Dalitso Mvula Elijah Muntanga Memory Lisomona Copyright (c) 2024 Journal of Business and Economics in 4IR 2024-12-09 2024-12-09 1 2 https://jbe4ir.org.zm/index.php/jbe-4ir/article/view/11 <p>This study examined how digital banking affects customer satisfaction at Absa Bank's Mutaba Branch in Lusaka, Zambia. Even though the bank has been promoting digital options, many customers haven't switched over. The researchers surveyed 150 customers to find out how much they knew about digital banking, how often they used it, and how happy they were with the bank's current services. Almost all the customers (99.1%) were aware of the bank's digital channels, but the most popular service was mobile money (58.3%). While a good portion of the customers (43.9%) expressed satisfaction with the overall service, some were worried about security, how long it takes to resolve complaints, and the lack of face-to-face interaction. The study concludes that these concerns are causing customers to be unhappy with the bank's emphasis on digital banking. However, the customers also recognize that digital banking could improve their experience. To address this, the researchers recommend that the bank provide more education about digital banking and its benefits, improve security and complaint response times, and maintain a physical branch location for customers who are not comfortable with digital banking or prefer in-person service. This study helps us understand how customers behave when adopting digital banking and highlights the importance of addressing their concerns while promoting these new technologies.</p> Chimanga Kashale Edwin Bbenkele Lesa Kapamba Chanda Copyright (c) 2024 Journal of Business and Economics in 4IR 2024-11-28 2024-11-28 1 2 1 5 https://jbe4ir.org.zm/index.php/jbe-4ir/article/view/12 <p>Mobile banking in Zambia has created a new form of electronic banking that is aggressively competing with traditional banking. This article explores the disruptive influence of mobile money on Zambia’s traditional banking landscape by reviewing literature by different authors on the same or similar subject. The research is a pure desktop design and makes use of reports, journal articles and online sources that are relevant to the research title. The findings have shown that mobile money has a huge influence on the traditional banking landscape especially that it has emerged has the most growing financial services sector in Zambia. The findings also show that there is disruptive influence of Mobile Money on traditional banking, and this forces a huge shift in the banking landscape in Zambia. While the retail banking numbers are decreasing as evidenced by the closeness of commercial bank branches across the country. Commercial banks are opting for digital banking services as opposed to brick-and-mortar operations. While digital platforms for banks seem to reduce cost and increase efficiency, mobile money services at the same time seem to experience exponential growth. This study brings out new knowledge in that it provides measures for the influence of mobile money on traditional banking and allows the innovation of banking strategies that integrates E-Banking services with workable traditional banking methods.</p> Francis Mukosa Copyright (c) 2024 Journal of Business and Economics in 4IR 2024-11-28 2024-11-28 1 2 6 9